by the BloodHorse.com
The Thoroughbred Owners and Breeders Association March 20 announced a partnership with Fasig-Tipton to serve Thoroughbred owners through a new concierge service.
The TOBA Owners Concierge will serve as a liaison between horse owners and participating racetracks in addition to facilitating relations with the extended racing community. It will also provide concise information in an easily accessible format at www.ownersconnection.horse or www.ownerview.com.
"Through the work of a committee of our board of trustees, we recognized a pressing need for providing a national concierge service to accommodate owners and breeders when they travel to the racetrack," TOBA president Dan Metzger said in a release. "We will work closely with the horsemen's liaison at each racetrack to deliver an experience commensurate with being a Thoroughbred owner.
"This will allow any owner or breeder to contact our concierge service to help them facilitate their requests. We are excited about the racetracks that have signed up for the concierge service and look forward to welcoming other tracks to participate as well."
Some racetracks have already signed on, including Aqueduct Racetrack, Arlington Interntional Racecourse, Belmont Park, Churchill Downs, Fair Grounds Race Course & Slots, Golden Gate Fields, Gulfstream Park, Laurel Park, Monmouth Park, Oaklawn Park, Pimlico Race Course, Santa Anita Park, Saratoga Race Course, Tampa Bay Downs, and Woodbine.
"Enhancing customer service and the experience for owners is crucial to the long-term success of the Thoroughbred industry," said Boyd Browning, president and chief executive officer of Fasig-Tipton. "We look forward to working with TOBA on this important new initiative."
Christina Bossinakis has been named Thoroughbred owner service director for TOBA. She has served as an on-air host and handicapper for Gulfstream since 2013, in addition to appearing regularly on national racing networks TVG and HRTV. As a writer/editor for Thoroughbred Daily News for more than 14 years, Bossinakis has traveled all over the world to cover the sport's most important races and sales.
"I really think it's going to be great," said Tim Ritvo, chief operating officer of The Stronach Group. "This program will be perfect because it will drive customer service to the tracks for those who want to experience the game. We need to grow the game organically, and this is what I believe this initiative will do. I think they chose the perfect person to head this new service. We're thrilled to be part of it."
A board of directors appointed to oversee the TOBA Owners Concierge includes Metzger, Browning, Fasig-Tipton client development and public relations manager Anna Seitz, Glen Hill Farm president Craig Bernick, Starlight Racing's Jack Wolf, and Bethlehem Stables' Mike Caruso.